Faq
Orders & Shipping
How long does shipping take?
Processing typically takes 1-2 business days. Shipping times vary by destination and method chosen at checkout. You will receive a tracking number via email once your order ships. For detailed estimates, please refer to our Shipping Policy.
Do you ship internationally?
Yes, we ship to many countries worldwide. Available destinations and associated costs will be displayed during the checkout process. Please note that customers are responsible for any applicable customs duties or import taxes.
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet entered the shipping process.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for most items in new, unused condition with original packaging and accessories. Some products, like opened software or personalized items, may be exempt. For a seamless return, please initiate the process through our Returns Center.
Are your products covered by a warranty?
Yes. Most of our projectors, keyboards, mice, and audio equipment come with a manufacturer's warranty, typically ranging from 1 to 2 years. The specific warranty period and terms are listed on each product page. Please retain your proof of purchase for any warranty claims.
What if my product is defective?
If you receive a defective item, please contact our support team at [email protected] within 30 days of delivery. Include your order number, product details, and a description (or photos/videos) of the issue. We will guide you through the replacement or repair process.
Products & Compatibility
How do I know if a projector is compatible with my device?
Our product pages list detailed specifications, including supported input ports (HDMI, USB-C, VGA, etc.) and compatible devices. For specific compatibility questions, our product guides or customer support can provide further assistance.
Are your keyboards and mice wireless?
We offer both wired and wireless options. The connectivity type (Bluetooth, 2.4GHz RF dongle, or wired USB) is clearly stated in the product title and specifications. Please check the product description to ensure it meets your needs.
Do you sell replacement parts or accessories?
We stock a selection of common accessories like power cables, remote controls for projectors, and keycap sets. Availability is shown on the respective product pages. If you need a specific part not listed, please contact [email protected].
Payment & Security
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and do not store your full payment details on our servers. Payments are processed through trusted, PCI-DSS compliant payment processors.
Contact & Support
How can I get technical support?
For technical assistance, setup guides, or troubleshooting, please first visit the "Support" section linked on the product page. For personalized help, our technical support team is available via email at [email protected]. Please include your product model and a detailed description of the issue.
Where can I find user manuals or drivers?
Most product manuals and driver downloads are available in the "Downloads" or "Resources" section on the respective product page. If you cannot find what you need, please email us at [email protected].