Shipping policy

Shipping & Delivery

At Sensumen, we are committed to getting your tech essentials—from projectors to peripherals like keyboards, mice, and audio gear—delivered to you reliably and efficiently. This policy outlines our standard shipping procedures.

Shipping Method & Processing

We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipment confirmation email with tracking information once your order leaves our warehouse.

Shipping Destinations & Times

We ship to most international destinations. Delivery times for Standard Shipping vary by location and typically range from 7 to 21 business days after dispatch. Please note these are estimates and not guarantees, as transit times can be affected by factors beyond our control, such as customs processing or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. There is currently no minimum order value for free shipping. The final shipping fee will be displayed clearly before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number on the carrier's website to monitor your package's journey.

Customs, Duties, & Taxes

For international orders, please be aware that your country may impose import duties, taxes, or customs fees. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We cannot predict or control these fees. For specific information, please contact your local customs office.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at the time of order. Sensumen is not responsible for packages lost or delayed due to an incorrect address provided by the customer. If you need to correct an address, please contact us immediately at [email protected]. We will attempt to update the order if it has not yet been processed for shipping.

Damaged or Lost Packages

If your package arrives damaged, please refuse delivery if possible and contact the carrier directly. Then, notify us at [email protected] with your order number and details. For packages lost in transit, please allow for the full estimated delivery window to pass before contacting us. We will initiate an investigation with the shipping carrier to assist in resolving the issue.

For any other questions regarding our shipping policy, please contact our customer support team at [email protected].